Maersk recruits 01 NWA Area IT Lead
Opportunity
Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!
Maersk Senegal is currently looking to hire an IT professional to take up the NWA Area IT Lead role in Dakar.
The Area IT Lead – Onsite Technology, SOE is part of the Regional Onsite Technology team and leads a team of IT Support Technicians for delivery of onsite IT services. Has responsibility for management and daily IT operational activities, within agreed and measurable service levels. Establishes appropriate working relationships with customers, vendors and other support teams for a large area within the Maersk regional structure. Also responsible for driving business engagement and helps with successful execution of Maersk Technology strategy.
Focus will also be on providing on the ground support for end user workplace services, server / switch rooms, projects, asset management, procurement and VIP support.
We offer
- A challenging and exciting opportunity to work in fast-growing and dynamic markets with a highly-committed leadership team.
- An engaging and rewarding role as you will lead, coach and develop a team of engaged and professional colleagues.
- Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk’s leadership position and contributing to the continuous success of the North West Africa Area.
Key responsibilities
- Act as point of contact for specific area, has responsibility for all Onsite Technology tasks executed within the area, ensuring quality and timeliness of execution.
- Leads and develops team members and drives continuous quality improvement for own and related areas
- Engage with vendors and customers to align policies, processes and procedures to agreed standards
- Initiate, lead and participate in projects as required and to agreed standards and governance, aligning to the Technology strategy
- Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite
- Technology
- Strong focus on cost leadership especially on areas around procurement, local vendor / contract management, budgets, RoFo accuracy, reducing operating expense etc.
- Engage with business colleagues to plan and execute strategic Technology initiatives, also help in promoting newer technology to improve the uptake within area
- Coordinate on Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
- Provide On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
- Ensure Cyber Security standard processes are followed for services provided
- Provide VIP support to selective customers as per SLA and agreement
We are looking for
- Bachelor Degree in Information Technology/ Computer Science
- Certification required: Microsoft/ITIL/Project Management/Networking & Telecom
- Advanced level of English
- Should have at least 6+ years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support.
- Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.
- Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form. Incumbent shall lead a team providing onsite IT support for designator business unit and also act as a facilitator for project delivery. Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function.
- Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.
- Ability to understand, track and report on budgets and expenses
Closing date : 18 March 2022.Postuler