Maersk Line recruits 01 NWA Area Continuous Improvement
Maersk Line
Dakar, Sénégal
Transports et logistique
NWA Area Continuous Improvement
Dakar, SenegalOtherLast application date: 26 Dec 2021
OpportunityWe are looking for an Experienced professional to lead the Area Continuous Improvement Team. In this role you will analyze current practices and develop business process improvements as well as implement changes in workflows, structures, teams to ensure efficiency, efficacy and customer satisfaction within North West Africa Area (NWA*)
If you are driven by process standardization and continuous improvement, interested in implementing global changes in the Area we want to hear from you! This includes anchoring, facilitating and driving project prioritization and readiness together with CX Leaders and their teams – as well as act as the focal point for global changes (to be anchored locally).
*NWA Area countries: Senegal, Cape Verde Islands, The Gambia, Guinea, Guinea-Bissau, Mauritania, Sierra Leone and Liberia.We offerWhen you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things.
We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication and the idea that we can achieve more when we all pull together.
Living our values means competing in the market place in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve.
In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality or religious belief.
Key responsibilities– Support CX Area Manager to anchor and drive defined projects for Area CX across teams.- Support CX Country Managers on defining local KPIs and ensure performance management cycles are in place and followed up across CX teams.- Coordinate and review all CX functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption in support to CX leadership.- Drive process standardization across the Area CX function.- Actively drive e-commerce uptake and ensure stability/control in the Area CX activities through performance management and collaboration across teams.- Deliver defined projects for Area CX functional excellence activities.- Actively drive the strategy and execution thereof in the area CX functions (across countries).- Actively drive process improvements in order to deliver on Area CX targets and ambitions for a good customer experience.- Drive implementation of good practices from fragmentation to scalable knowledge.
We are looking for– Excellent understanding and focus on Customer Experience and Expertise in Continuous Improvement.- Understanding E2E Business Landscape and Operational Excellence.- Highly structured and analytical, with excellent data literacy.- Process improvement & Project Management skills.- Strong influencing skills and stakeholder management.- Result driven combined with the ability to achieve results through people.- Proven leadership skills.- Fluency in English and French mandatory.- LEAN, Six Sigma and related certifications is a plus.POSTULER