Ericsson recrute 01 MFS Change & Release Manager
About this opportunity
At Mobile Financial Services we enable financial inclusion – truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee state-of-the-art software with premium quality. At the Karlskrona site we have our main headquarters for Mobile Financial Services in which we develop one of the world’s largest Financial tech products.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
The profile we are looking for is a Customer minded colleague, with a strong background in solution delivery, support, and operations. As a part of our Operation & Support Team, you will play a key role in managing the delivery of services on our “live” customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
As a Change Management Engineer, you will play critical role in managing changes while involving different stake holders and also you will ensure to reduce error rates which will help to maintain uptime.
You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.
What you will do
- Receiving Change Request and ensuring that they are properly recorded in the Change Management tool
- Analyze and prioritize the Change Requests (collision of CR’s).
- Assure that mandatory information is uploaded in the tool (e.g: pre/post checks evidences, tests executed after the change, CAB approval)
- Prepare related documentation for CABs
- Identify the correct CAB members depending on the changes to be assessed
- Managing the Change Schedule according to CAB definitions
- Communicate the change schedules (approved/planned Change Requests / Planned Works) with the customer and all other involved/related parties, including 3PPs
- To ensure roll-back procedures are incorporated in the CR’s
- Reviewing and closing CR
- Review completed/failed changes and make improvement recommendations (PIR process)
- Reduce number of incident and problems associated with changes
- Increase the rate of first attempt successful changes
- Ensure Customer Notification of Outages.
- Coordinate impact validation activity for all changes as per define scope.
You will bring
- Experience Managed Services 3+ Years.
- Experience in change management 2+ years.
- Good Understanding and knowledge of Ericsson Wallet Platform or BSS domains.
- ITIL certification & PMP will be plus.
- University degree in Technology.
- Strong leadership skills with focus on team performance
- Result oriented with customer first attitude
- Can handle stressful and ambiguous situations
- Self-motivated with strong drive and initiative, collaborative, relating and networking
- Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
- Aware about IT processes of incident management, problem management and security management.
- High Level Knowledge on Kubernetes, Linux, vmware or Oracle is a plus.
- Performs Change Administration activities.
- Experience in Process Management, Preventive Maintenance, Problem Management and Incident
- Management
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Closing date : 29 December 2021.Postuler