Recrutements Organismes

Save the Children recrute 01 SharePoint Applications Support Analyst

Save the Children recrute 01 SharePoint Applications Support Analyst
Localisation Dakar / Sénégal
Expiration 24 Mai 2017
Description de l’offre
Save the Children is the world’s leading independent organisation for children. We work in 120 countries. We save children’s lives; we fight for their rights; we help them fulfil their potential.

We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

We have over two million supporters worldwide and raised 1.9 billion dollars last year to reach more children than ever before, through programmes in health, nutrition, education, protection and child rights, also in times of humanitarian crises.

Following a major transition, our international programmes are now delivered through a merged operation with c15,000 staff, managed through seven regional hubs and reporting to a relatively small, central office. We’re changing to become more efficient, more aligned, a better partner, a stronger advocate, a magnet for world-class people and relevant for the 21st century.

Contract length: 01 year renewable

The role

To lead and provide high quality operational and technical application and systems support to Save the Children International’s customers and internal business functions. Minimising the adverse impact of

Incidents and Problems on the business and preventing reoccurrence of Incidents and ensuring release management is followed to allow the safe deployment of changes to production systems. Owner of the Problem Management process, ensuring reduction in recurring issue goals are achieved.

The Application Services Analyst will work closely with country, regional and centre based teams to provide resolution to support tickets raised through the service desk system.

The Application Services Analyst will work closely with country, regional and centre based teams to provide reporting and analytical information on the organisations Enterprise applications to assist in the running of an efficient and effective global function.

The Application Services Analyst will work with the Technical Architect, Suppliers and other System Administrators in other locations to provide a reliable, scalable and performant systems to all SCI countries and those members that participate in the shared service.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

Qualifications and experience

Essential

-strong web/collaborative development and support experience required

-strong experience with SharePoint 2010 and/or 2013 required (i.e. experience and knowledge of key SharePoint functional abilities such as sites, communities, content editing, search, term sets, my sites, etc.)

-use of SharePoint Designer and InfoPath to create and rapidly deploy business solutions

-excellent knowledge of Active Directory and DNS

-good experience with collaborative/training applications such as SkypeForBusiness

-knowledge of relational databases (eg. MS SQL server)

-cultural awareness and experience of delivering global web solutions that cater for local needs (eg. area with poor bandwidth, multiple character sets, etc.)

-good communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level

-able to demonstrate instances of initiative that have delivered organisational benefits

-outstanding customer service orientation and follow-up skills

-strong analytical and problem solving skills

-ability to work independently without direct supervision

-ability to learn new web/collaborative systems and applications quickly

-ability to work well under pressure

-understanding of basic networking / infrastructure knowledge

-experience with Microsoft IIS and/or Apache

Desirable

-experience of working in organisations with international activities

-non-profit sector knowledge/experience

-experience with administration of Office365

-experience with Azure Administration and support skills

-experience with ERP system will be a good advantage

-programming knowledge in diverse applications/languages

-the ability to converse in languages other than English

-auditing skills/experience

-administrator level knowledge of SharePoint 2010/2013

-administrator level knowledge of Jira

-experience in working with offshore project team members

-experience in SharePoint application development on the .net platform (C#) including the use of HTML, CSS and javascript

-understanding/ experience in SharePoint PowerShell cmdlets.

Critical Success Factors

-Achieving high levels of user satisfaction

-Demonstration of ownership of problems

-Measured contribution towards the reduction of aged incidents and problems

-Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided

-System availability meets agreed SLA

-Incidents and problems are resolved within OLA and SLA

-Adopting change management and ensuring all Application changes follow departmental procedures and policies.

-Delivering projects within agreed timeframes

-Comply with departmental procedures and policies

-Reduced count of Incidents Raised by Known Errors

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

Please apply in English using your CV and covering letter as a single document, including your salary expectations for this role.

HOW TO APPLY:
Application Email: Please apply with a covering letter and up-to-date CV to the following link:
Coordonnées de l’offre
To see a full a job description, please visit our website at https://www.savethechildren.net/jobs/job-details/3976

Applications: Fsy.16895.3830@savethechildrenint.aplitrak.com

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