Accueil / Recrutement / Maersk Line recrute 01 Counter Customer Service Agent

Maersk Line recrute 01 Counter Customer Service Agent

Maersk Line recrute 01 Counter Customer Service

Agent

Entreprise/Structure: Maersk Line
Ville, Pays: Sénégal
Expériences professionnelles demandées: 2 ans
Date limite de dépôt de dossier: 26-12-2017
Publié le 13/12/2017 à 13h25min17s

Détails de l’offre:

Counter Customer Service Agent
|Senegal
 |Local
 |Customer Service
Last application date: 26/12/2017
Maersk Line are looking to hire a passionate Customer Service Agent to own/manage the customer experience in all interactions with customers and intermediaries that come to the Maersk Line counter. This primarily revolves around release of documents and cargo and identify and bring forward opportunities for improvement of the customer experience and Maersk Line processes.
We offer
– An international, open and engaging working environment
– Experience a truly value and team-based leadership
– The chance to work alongside a dynamic and motivated team of Customer Service
– A role with plenty of room to create your own impact
-The opportunity to manage a portfolio of customers
Key responsibilities
– Act as a primary contact for customers needing release of documents at all times adhere to company procedures and regulatory requirements at origin (export side)
– Print and release documents (Negotiable bill of lading/Waybill/Receipt for shipment/Certificates)
– Receive payments for non-credit customers
– Check for short payments at destination (import side)
– Be aware of and help drive continuous improvement opportunities.
– Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
– 2-3 years of Customer Service/Commercial experience
– Industry experience is preferred
– Passion for helping customers
– Ability to prioritise tasks
– Excellent listening skills

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