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Dimagi West Africa is seeking 01 Head of People Operations

Dimagi West Africa is seeking 01 Head of People Operations
Dakar, Senegal
Dimagi West Africa is seeking a passionate and well-rounded Head of People Operations to join our office in Dakar, Senegal.

Required Skills & Experience

5+ years experience in Human Resources, Administration, Operations, and/or recruitment.
Strong, well-rounded track record in Human Resources, including
Developing and implementing HR projects and policies,
Managing employee HR concerns, complaints, and mediation
Running HR processes, such as benefit administration and payroll
Experience managing individuals or a team
Generalist skill set needed, including ability to manage an office in a startup environment
Excellent oral and written English and French; preference for applicants with some knowledge of Wolof
Experience and/or aptitude with remote communication and online coordination tools, in order to work effectively within Dimagi’s highly distributed global operations team
Why this is an amazing opportunity

Dimagi has a unique company culture which thrives on employee engagement and satisfaction. The DWA Head of People Operations will help maintain and further establish team development at Dimagi West Africa, while greatly enhancing our human resources operations. The Head of People Operations will lead our strategy in West Africa among these areas, and will focus on supporting Dimagi’s employees in Dakar. Specifically, this role will lead operations across a range of areas, including: employee relations; recruiting; HR policies, processes & compliance; benefits and compensation; office management; and other areas as assigned.

This role will work directly with both Dimagi West Africa’s management team as well as Dimagi’s Global Operations team to drive these initiatives, anticipate changes, and implement processes and improvements needed. This position is expected to report to the Country Director of West Africa but also work closely with our Global Director of People Operations.

What makes you a great fit for this role

You want to make working at a company fun, and people trust and respect you to support everyone through fair and clear HR processes
You are a master of designing and managing processes
You are organized, flexible, and ready to anticipate how to improve programs and processes through the ebbs and flows of company growth
You enjoy the process of figuring out how to solve problems and inefficiencies, and like bringing a data-driven approach that supports world-class HR and Operations
You have experience working in West Africa
What you will do in the role

Manage Human Resources at Dimagi West Africa:
Serve as single point person on all personnel/HR related questions in West Africa, in coordination with the global Operations team
Work with the local West Africa management team to set priorities for the local Ops team
Maintain and evolve Dimagi’s HR policies and processes within West Africa
Manage complex HR issues, and be the front line for HR for complaints, concerns, or suggestions
Support local staffing / resourcing
Office Management and General Administration – Manage and support a direct report who is responsible for:
General office management and team operations, as well as other office support staff
Day-to-day administration of our office, including: managing support staff; maintaining relationships with external vendors; ensuring safety and security of the office; inventory management and procurement
Managing our internal IT vendor, including designing and managing processes for staff to get IT support as needed
Supporting planning and coordinating company events including off site retreats and workshops
Supporting and managing administrative finance requirements by working closely with the finance team
Benefits and Compensation:
Lead review of Dimagi West Africa benefits, integrating broader company goals and market data
Help define compensation and incentive structures across global Dimagi
Recruiting:
Lead and coordinate Dimagi West Africa’s recruiting efforts, including hiring strategy, candidate sourcing, screening, and offers
Partner with our West Africa management team to improve and refine our recruiting process
Talent Development:
Manage and coordinate onboarding for new-hires and off-boarding for employees leaving the organization
Support the West Africa management team to ensure that staff are receiving regular direction, actionable feedback, and career development guidance in coordination with their manager

Do all of the above and more, while maintaining Dimagi’s mission and culture!

Please apply with link:
http://www.dimagi.com/about/careers/…

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